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Enterprise Content Management: Is it an insurmountable opportunity?

By Andy Montgomery

Date 30 May 2012 Tags

Enterprise content Management (ECM) can significantly improve productivity, particularly in workflows, especially those with electronic collaboration, and can respond quickly and cheaply to compliance requirements.

However, in many companies ECM-related strategies have not been successful. There are three main reasons: First, business sponsorship of ECM has been insufficient to overcome the challenges of embedding the technologies and disciplines in to the business. Second, content is stranded in silos and largely unreachable for analysis – its discovery and distribution is haphazard and older content swamps newer content, and this overwhelms users. Third, ECM systems themselves are not designed to take account of workflows and user conditions – they fall increasingly short of users’ demands for collaboration, and the proliferation of overlapping ECM applications compounds user confusion and separation of content. Increasingly, users are abandoning legacy ECM systems because of poor user experience. As a result these companies are unable to extract much value from their content.

ECM applications are elective, not mandatory. Their adoption is critically dependent on the people and process elements of ECM implementations to generate and sustain commitment to their use. These elements are the most difficult aspects of building an effective ECM capability. However, the recent huge growth of inexpensive, highly capable ECM solutions creates a real opportunity to raise workflow productivity and meet compliance targets…if only companies could change their approach to ECM…

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The reality of delivering Consumerisation in Corporates

By Mark Helme

Date 10 October 2011 Tags

The Economist special recently highlighted the increasing use of Consumer Technology in Corporates in its article ‘The consumer–industrial complex‘.

Differentis has been involved in leading edge efforts in Consumerisation for the last decade, and it is evident that these changes have massive consequences for the way IT should be managed. These changes encompass the technologies themselves, the way those technologies are used, the manner in which they are supported, the applications that the new technologies allow, the ways in which the enterprise can change and the services that are bought. They also change the IT governance and increasingly importantly, the degrees of freedom granted to the users.

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Is someone advising you to move to the Cloud? Then think about this:

By Ronald Mackintosh

Date 8 September 2011 Tags ,

Suppliers and evangelists are enthusiastically promoting the wholesale migration of corporate IT into the cloud; what appears to be a simple suggestion hides a set of complex trade–offs.

It’s true that mobility continues to grow, that we are enthused by new consumer technology, and that work and play are not sharply distinguished. At work we are increasingly demanding the ability to access our applications and our data anytime, anywhere, quickly and easily, and from the device of our choice.

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The XP trap, there is a better way

By Ronald Mackintosh

Date 22 April 2011 Tags

XP the faithful servant

XP has been a faithful servant of the corporate world. Most corporations have built a locked down image of XP to run on their desktops, and this is still widely regarded as the best way to manage a large estate without explosive support and testing costs. This has come at the price of speed and flexibility for the business and of varying suitability and usability for users, but this is a trade-off that the CIO (and his colleagues) have been prepared to make.

Now that XP is two generations old, MS can stop selling “downgrades” to XP, and there is a hard stop in 2014 when support will cease. No matter how well Windows7 may compare to XP, upgrading is a huge commitment of time and money with payback largely reliant on the development of new applications that it enables. So, many Corporates are caught in a trap, facing a forced global desktop upgrade to Windows7, which could require substantial investment in new more powerful hardware, but does little to reduce the support costs or show any upside to the business. But there is a better way…

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Consumerisation of technology: Curse or Cure? (3/3)

By Mark Helme

Date 19 March 2011 Tags

In Part 2 we provided some rules of thumb to show how organisations can harness the enthusiasm of users to create new and valuable applications of its technologies, and in Part 1 we discussed how organisations can create value from the consumerisation of traditional IT.

In this part we are going to look at some of the management disciples needed to deal with the consumerisation of IT.

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